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FAQs

Where Do You Ship From

All Reactive Outdoor orders ship directly from our warehouse in the lovely state of Nevada!

How long will it take for my order to arrive? (US Domestic Shipping)

US Domestic Shipping

All orders will be dispatched from our Nevada warehouse within 2 business days.

We ship Monday through Friday, excluding weekends and holidays.

Available U.S. Shipping Methods:

Standard Tracked Shipping: 4-7 business days.

Expedited Tracked Shipping: 2-3 business days.

We use a combination of FedEx, UPS, and USPS, depending on the shipping address. Our system will automatically choose the fastest courier for your shipping address!

If you do not receive your order within the estimated delivery time, please check your mailbox and tracking number, then contact us and we will make sure to get you camping in no time!

How long will it take for my order to arrive? (International Shipping)

International Shipping


We ship to Australia, Canada, Europe, and the United Kingdom.

All orders will be dispatched from our Nevada warehouse within 2 business days.

Only for Australian shipping addresses, we might dispatch from our international warehouse if stock is available. This ensures a faster delivery time for your orders!

We ship Monday through Friday, excluding weekends and holidays.

International shipments are estimated to be delivered within 4-20 business days after departing from our warehouse. 

Delivery time could take longer depending on your country's customs process. This is outside of the control of Reactive Outdoor and the shipping carrier.

We use a combination of DHL and FedEx, depending on the shipping address. Our system will automatically choose the fastest courier for your shipping address!

Please note that certain countries may apply tariffs after the package is accepted. We recommend checking with your local post office to find out if that applies to you as Reactive Outdoor does not cover customs fees, import duties, taxes, or other charges.

If you do not receive your order within the estimated delivery time, please check your mailbox and tracking number, then contact us and we will make sure to get you camping in no time!

International Taxes & Duties

International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Reactive Outdoor, and thus cannot be refunded.

We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

Please note that DHL pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. This simple process ensures that the courier can deliver your package in the shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. On some occasions, you may receive an invoice from DHL after the delivery of goods, for the charges they have paid on your behalf at the destination, plus a small administration fee.

How Do I check The Status Of My Order?

Upon order completion, you will receive an email confirming your order. You will also receive a shipment confirmation and tracking number via email once your package has been prepared for shipment. 

If you have questions about your order status or did not receive the email, please contact us! 

What If I entered The Wrong Shipping Address?

If you entered the wrong information for your order, please contact us as soon as possible. We'll do our best to change it for you, but we can't guarantee anything in this case as our orders are processed and shipped very quickly after purchase.